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Privacy Policy

Introduction

Welcome to The Drivers Hub Project (CHub). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our services. By using CHub, you agree to the terms outlined in this policy.

Information We Collect

User Data

We collect the following information from users who log in via Steam, Discord, or Email:

  • Steam/Discord IDs
  • Email address
  • Username
  • Avatar

Content Data

We collect and store all content that users submit to provide functionality to the Virtual Trucking Company (VTC) we service. This includes any data or contributions you make that are necessary for the VTC's operations.

Analytical Data

We use Google Analytics to track user activity on our site. This data is collected anonymously and helps us understand how users interact with our platform. Google Analytics may use cookies to gather this information. By using our site, you acknowledge and agree that Google's Privacy Policy applies to the collection and use of this data.

Billing Information

We use Stripe for processing billing information. While we do not store sensitive billing information, we may retain identifiers such as the last four digits of the card and the card type for record-keeping purposes. By using our site, you acknowledge and agree that Stripe's Privacy Policy applies to the collection and use of this data.

How We Use Your Information

User Data

  • To authenticate and provide access to CHub services.
  • To personalize your experience on our platform.

Content Data

  • To provide functionality and services of the Drivers Hub.

Analytical Data

  • To analyze user behavior and improve our services.
  • To monitor and analyze trends, usage, and activities in connection with our services.

Billing Information

  • To process payments and manage billing records.

Information Sharing and Disclosure

Third-Party Integrations

CHub integrates with Discord, TrackSim, and Trucky. Certain data may be sent to these services to enhance your experience, but this excludes any private or sensitive information.

Internal Communications

Information submitted by users may be displayed internally to VTC staff for operational purposes. This helps VTC staff manage their operations efficiently.

User Information

All information submitted by users is shared with VTC staff, as per the permissions set by the VTC. CHub is not interested in retaining or using this information beyond providing our services.

Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide you with services. You may request the deletion of your data by reaching out to VTC staff or contacting our Legal address, legal(at)chub(dot)page. Should you be otherwise unable to formally contact VTC staff, CHub will mediate your request alongside the subscriber contact.

Format of Data Deletion request

When contacting CHub for data deletion requests, please ensure to include: The username and Discord ID of the connected Discord account. If possible, the User ID of the Hub user. The scope of the deletion.

In accordance with GDPR regulations, your request will be fulfilled and communicated back to you "without undue delay" - a maximum timeframe of 30 days.

A user may seek their own data deletion process, and CHub staff reserve the right to verify ownership of the account bound to the data to be removed.

Your Privacy Rights

  • Access and Update: You have the right to access and update your personal information.
  • Data Deletion: You have the right to request the deletion of your data by contacting VTC staff or by contacting our Legal address, legal(at)chub(dot)page. Should you be otherwise unable to formally contact VTC staff, CHub will mediate your request alongside the subscriber contact.

Security Measures

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through our Discord server.

Thank you for choosing The Drivers Hub Project (CHub).

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