Billing Policy

Before All

Please read the Billing Policy carefully before creating a Drivers Hub and subscribing to our service. By proceeding with the creation of a Drivers Hub and making a payment, you are agreeing to the terms outlined in this Billing Policy.

Please note that this policy is subject to change and it is recommended to review it periodically for any updates or revisions. We (CHub Team) reserve all rights, including but not limited to the right to interpret, amend, and clarify this policy at our sole discretion.

Billing Process

As for July 2024, we have upgraded our billing system to require payment on setup. A Drivers Hub will only be created after billing information is provided and payment is made. We still allow trial of 2 days after payment, within which a full refund will be sent.

When you request to set up a Drivers Hub, your Drivers Hub information will be stored and you will be prompted a payment form by Stripe to provide billing information. After you submit the billing information, you are charged for the subscription fee, and your Drivers Hub will be created.

The cost for plugins is not charged automatically. You will have to manually visit the setup page and pay it. While your payment information is stored by Stripe, you will only need to click a button to confirm the payment, without the need to enter billing information again. If the payment for plugins is not made within 7 days after setup, paid plugins may be taken away from your Drivers Hub.

You may change Drivers Hub plan, cancel Drivers Hub plan or purchase additional plugins after setup on our website. If you cancel the plan, you will no longer be billed and we will terminate the service on your next due date. If you have any questions, please feel free to reach out to us.

Refunds may be requested within 7 days after you are charged for the first subscription payment or plugins. A service fee, amounting to a minimum of 10% of the payment, may be applicable to refunds. Please consult the Refund Policy for further details. Please note that any refunds are subject to our refund policy and applicable regulations.

Methods Of Payments

We currently only support Credit Card for subscription payments, while Apple Pay and Google Pay are supported for plugin payments. We may consider adding new payment methods supported by Stripe in the future.

Approved Accounts

To ensure the authenticity of our domains and accounts and protect our users from potential scams, we provide a list of verified domains and accounts below. Before making any payments, please carefully check if the domain or account is included in the list:

Website Domain

• drivershub.charlws.com
• chub.page

Stripe

• All domains that end with .stripe.com
• Make sure you are redirected to stripe from our approved websites.
• When you receive a non-subscription invoice, or a subscription invoice sent not on the due date, you should reach out to us to confirm its authenticity.
• After you receive your first invoice, you should note down the part before the "-" of the invoice number, which is your unique customer identifier. You should not share it with any people as you could use this identifier to confirm that the invoice is sent by us, not scammers.

Patreon

• charlws

If anyone requests that you send money to other accounts not listed above, we strongly advise you to block them and immediately report the incident to us by emailing legal@chub.page or opening a ticket on our Discord server. Your prompt action helps us maintain a secure environment for all our users.

PayPal

• billing@charlws.com
• Note: You may find a different email which looks like charleswithc@... in certain cases, but as long as you subscribed through our website drivershub.charlws.com, there is no need to worry.
• NOTE: We have suspended PayPal billing as of July 17th, 2024. You should not transfer any money to this PayPal account. Otherwise, you may be charged 10% service fee when you request a refund.

Subscription Policy

Effective July 2024, we have updated our billing policy. The previous billing policy and subscription policy is partially invalidated due to change on billing process, and the policy below has been updated. This update is intended to further ensure fairness and prevent unauthorized usage of our service, which puts additional strain on our infrastructure and management team.

Note: The previous billing policy may be accessed here.

The definition of non-payment is that, an invoice is not paid after its due date (updated July 2024), and this part aims to explain the consequences of non-payment.

We will resend the invoice by email up to two times, as well as a notification via Discord before and after the due date, if it is not paid. When the invoice is due and is not yet paid, we will suspend the service, preventing access to the website and new data generation on our system. After five days of non-response or seven days of non-payment, we will proceed with service termination and data wiping. Please note that the termination process is irreversible.

In certain circumstances, we allow subscribers to request a payment delay, where we update the invoice's due date. However, such requests must be made at least one week before the due date. Any requests made within one week before the due date or after the due date will not be accepted. In your request, you must provide a valid reason for the delay and specify the date when you can cover the outstanding payment. If payment is not made by the specified date, we will proceed with service termination. The maximum duration for a payment delay is 28 days. During the acknowledged non-payment period, we will keep the service running without suspension.

Please be aware that each request for a payment delay will be carefully evaluated, and we reserve the right to decline any request.

Refund Policy

All refunds will be directly issued to the account used for the original purchase. There may be a delay in finalizing the refund after the request is approved due to limitations on our billing partners.

Please note that "setup" refers to the time the Drivers Hub is created, not the time the payment is made. For example, if you created a Drivers Hub on Jan 1st and completed the payment on Jan 9th, you are not eligible to any refunds.

Below are the various circumstances in which a refund request may occur:

Refund Request Within 7 Days of Setup

You have the option to request cancellation of the service and a refund within the initial 7 days after creating a Drivers Hub. If the request is made within 2 days after the payment, you will be fully refunded. Otherwise, a 10% service fee will be deducted prior to refunding, with 90% of the subscription and plugin costs refunded. For requests made after 2 days but within the first 7 days of setup, a 40% service fee will be deducted before refunding, with 60% of the subscription and plugin costs refunded.

Refund Request After 7 Days of Setup

After 7 days of creating/setup, no refund will be provided. However, you may cancel the service, and it will be terminated on the next due date.

Refund Request on Plugins

If you have acquired additional plugins subsequent to the initial setup process, you are entitled to request a refund within 7 days of the purchase. A 10% service fee will be deducted prior to processing the refund. Refunds will not be available after 7 days from the purchase date.

Refusal of Service

We reserve the right to refuse service to any entity. In such cases, a full or partial refund will be issued, and the service will be terminated without prior notice. The entity may also be banned from using our service or joining our Discord Community.
If the refusal of service occurs within 7 days after the creation/setup, a full refund of all payments including plugin cost, and subscription fee will be provided. If the refusal of service occurs after 7 days from the creation/setup, the remaining subscription fee will be refunded.

Data Retention

We recognize the significance of the data generated and stored by our service to our subscribers. However, it is essential to understand that by utilizing our service, you acknowledge and agree that all data stored on our system, except for personal information, are owned by us. While we provide public endpoints for data export, we do not offer managed data exportation.

If your service is suspended, you will not be permitted to export any data, except for personal data such as the user list. All other data, which is associated with Unique IDs generated by our system and not linked to personal information, can only be requested for deletion. You have the option to cover any outstanding payments or request the resumption of the service to regain access to the data.

Furthermore, once a service is terminated, all data will be permanently deleted and will become inaccessible to both users and the CHub Team. Consequently, requests for personal data retrieval will also be unfeasible in such circumstances.

Service Continuity

Service Outage

We acknowledge that certain factors, such as natural disasters and upstream service outages, may cause service disruptions beyond our control. In such cases, we are not responsible for the service outage. While we strive to minimize any inconvenience caused, we cannot guarantee refunds. Depending on the situation, customers may be compensated with a period of free service as determined by our discretion.

Data Backup

We maintain full backups for all special guests and premium plan subscribers. However, backup services are only enabled upon request. To avail of this service, subscribers need to make a one-time request. We do not assure data recovery for regular plan subscribers in cases of data loss.

Recovery Assurance

While extreme situations are highly unlikely to occur, in the event of a service outage, rest assured that your data will not be affected. We prioritize the security and integrity of your data, taking all necessary precautions to ensure its safety.