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Billing Policy

Before All

Please read the Billing Policy carefully before creating a Drivers Hub and subscribing to our service. By proceeding with the creation of a Drivers Hub and making a payment, you are agreeing to the terms outlined in this Billing Policy.

Please note that this policy is subject to change and it is recommended to review it periodically for any updates or revisions. We (CHub Team) reserve all rights, including but not limited to the right to interpret, amend, and clarify this policy at our sole discretion.

Billing During Setup

Billing during setup refers to the situation where a payment is made while filling out the setup form, but a Drivers Hub has not yet been successfully created. This could be due to either the non-submission of the form or an issue on our end that hinders the process from proceeding.

Refunds may be requested prior to the creation of a Drivers Hub or within 7 days following its creation. A service fee, amounting to a minimum of 10% of the payment, will be applicable to all refunds. Please consult the Refund Policy for further details.

Please note that any refunds are subject to our refund policy and applicable regulations.

After 7 days of setup: If the subscription payment is not made, we reserve the right to terminate the service without prior notice. If the plugin cost is not paid, we reserve the right to remove specific plugins until the payment is made. It is your responsibility to ensure timely payment to maintain uninterrupted access to the service and retain the full functionality of any purchased plugins.

Methods Of Payments

  1. Automatic Subscription by PayPal
    We recommend subscribing via the PayPal buttons on our website as it eliminates the need for manual payments each month. When you subscribe, you will pay the subscription price of the plan you choose.
    You must also manually send the plugin cost to our PayPal account billing@charlws.com following the instructions provided on our website.
    To clarify, our automatic subscription will not charge you unauthorizedly. PayPal's "Manage Subscription" tab displays our information similar to other services that may have hidden charges. We are only authorized by PayPal to charge a specific amount on the same day of the month if you choose a monthly subscription or on the same day of the year if you choose an annual subscription. (The final date may vary and is determined by PayPal if the day does not exist on the calendar for the month/year). If we make any price changes on our end, you will receive an email notification from PayPal.

  2. Manual Payment via PayPal
    Alternatively, you may choose not to use an automatic subscription and send payments manually via PayPal.
    Upon setup, you are required to send a single payment that combines the first phase subscription cost, and the plugin cost.
    For example, if you choose the "Regular Monthly" subscription and purchase $20 worth of plugins, you are required to send a total payment of $41.99 in one transaction.
    After setup, you are required to send the subscription payment within the first week of the month if you choose a monthly subscription or within the same month as your subscription start date if you choose an annual subscription. This requirement is for ease of management and does not apply to automatic subscriptions.
    The PayPal account for manual payments is billing@charlws.com.

  3. PayPal Invoice
    We reserve the right to invoice your PayPal account if a payment is due but has not been made. In such cases, it is your responsibility to ensure prompt payment in accordance with the instructions provided by PayPal. Please be aware that if you have an active automatic payment arrangement in place, additional invoices will not be issued.
    If you prefer an alternative to automatic subscriptions, you may opt for Recurring Invoices. These invoices are automatically generated by PayPal on a monthly or yearly basis, and you will need to make manual payments upon receiving them. This option allows for more control over your payment schedule.

  4. Automatic Payment by Patreon
    While we recommend paying through PayPal, if you encounter difficulties using PayPal, you have the option to use Patreon instead. Please note that due to Patreon fees, the subscription price and plugin cost will be higher. Follow the instructions on our website to make a custom pledge for the plugin cost, and make a tier pledge for your subscription. Annual subscriptions are not available on Patreon. Patreon payments follow similar rules as PayPal's Automatic Subscription, and the terms for Manual Payment do not apply in this case.
    The Patreon account: charlws

If payment is not made (known as "non-payment"), we reserve the right to suspend and terminate the service under the following circumstances. Please refer to our "Subscription Policy" for more details:

  • PayPal Automatic Subscription: Subscription is canceled and not reactivated before the due date, or payment fails on the due date when the subscription is active.
  • PayPal Manual Subscription: Payment is not made within the first week of each month (every month for a monthly subscription) or the due month for an annual subscription.
  • Patreon Automatic Subscription: Payment is not made on the due date, including rejected or deleted payments.

Approved Accounts

To ensure the authenticity of our domains and accounts and protect our users from potential scams, we provide a list of verified domains and accounts below. Before making any payments, please carefully check if the domain or account is included in the list:

Website Domain

  • drivershub.charlws.com
  • chub.page

PayPal

  • billing@charlws.com
  • Note: You may find a different email which looks like charleswithc@... in certain cases, but as long as you subscribed through our website drivershub.charlws.com, there is no need to worry.

Patreon

If anyone requests that you send money to other accounts not listed above, we strongly advise you to block them and immediately report the incident to us by emailing legal@chub.page or opening a ticket on our Discord server. Your prompt action helps us maintain a secure environment for all our users.

Subscription Policy

Effective July 2nd, 2023, we have updated our subscription policy. The previous policy is immediately invalidated. This update is intended to ensure fairness and prevent unauthorized usage of our service, which puts additional strain on our infrastructure and management team.

The definition of non-payment has been provided in the "Methods of Payments" section and this part aims to explain the consequences of non-payment.

We will send up to two payment reminders via Discord or email within two days after the due date. If no response is received, we will suspend the service, preventing access to the website and new data generation on our system. After five days of non-response or seven days of non-payment, we will proceed with service termination and data wiping. Please note that the termination process is irreversible.

In certain circumstances, we allow subscribers to request a payment delay. However, such requests must be made at least one week before the due date. Any requests made within one week before the due date or after the due date will not be accepted. In your request, you must provide a valid reason for the delay and specify the date when you can cover the outstanding payment. If payment is not made by the specified date, we will proceed with service termination. The maximum duration for a payment delay is 28 days. During the acknowledged non-payment period, we will keep the service running without suspension.

Please be aware that each request for a payment delay will be carefully evaluated, and we reserve the right to decline any request.

Refund Policy

All refunds will be directly issued to the account used for the original purchase. If PayPal was used, you will receive an immediate refund once the request is approved. For Patreon payments, there may be a delay of up to 14 days in providing the refund after the request is approved.

Please note that "setup" refers to the time the Drivers Hub is created, not the time the payment is made. For example, if you created a Drivers Hub on Jan 1st and completed the payment on Jan 9th, you are not eligible to any refunds.

Below are the various circumstances in which a refund request may occur:

Refund Request Within 7 Days of Setup

You have the option to request cancellation of the service and a refund within the initial 7 days after creating a Drivers Hub. If the request is made within 2 days of setup, a 10% service fee will be deducted prior to refunding, with 90% of the subscription and plugin costs refunded. For requests made after 2 days but within the first 7 days of setup, a 40% service fee will be deducted before refunding, with 60% of the subscription and plugin costs refunded.

Refund Request After 7 Days of Setup

After 7 days of creating/setup, no refund will be provided. However, you may cancel the service, and it will be terminated on the next due date.

Refund Request on Plugins

If you have acquired additional plugins subsequent to the initial setup process, you are entitled to request a refund within 7 days of the purchase. A 10% service fee will be deducted prior to processing the refund. Refunds will not be available after 7 days from the purchase date.

Refusal of Service

We reserve the right to refuse service to any entity. In such cases, a full or partial refund will be issued, and the service will be terminated without prior notice. The entity may also be banned from using our service or joining our Discord Community.
If the refusal of service occurs within 7 days after the creation/setup, a full refund of all payments including plugin cost, and subscription fee will be provided. If the refusal of service occurs after 7 days from the creation/setup, the remaining subscription fee will be refunded.

Invoicing

You have the option to request an invoice for payment within 28 days from the date of payment. To obtain an invoice, please contact our support team and provide the necessary details related to your payment. We will endeavor to process your invoice request promptly.

Data Retention

We recognize the significance of the data generated and stored by our service to our subscribers. However, it is essential to understand that by utilizing our service, you acknowledge and agree that all data stored on our system, except for personal information, are owned by us. While we provide public endpoints for data export, we do not offer managed data exportation.

If your service is suspended, you will not be permitted to export any data, except for personal data such as the user list. All other data, which is associated with Unique IDs generated by our system and not linked to personal information, can only be requested for deletion. You have the option to cover any outstanding payments or request the resumption of the service to regain access to the data.

Furthermore, once a service is terminated, all data will be permanently deleted and will become inaccessible to both users and the CHub Team. Consequently, requests for personal data retrieval will also be unfeasible in such circumstances.

Service Continuity

Service Outage

We acknowledge that certain factors, such as natural disasters and upstream service outages, may cause service disruptions beyond our control. In such cases, we are not responsible for the service outage. While we strive to minimize any inconvenience caused, we cannot guarantee refunds. Depending on the situation, customers may be compensated with a period of free service as determined by our discretion.

Data Backup

We maintain full backups for all special guests and premium plan subscribers. However, backup services are only enabled upon request. To avail of this service, subscribers need to make a one-time request. We do not assure data recovery for regular plan subscribers in cases of data loss.

Recovery Assurance

While extreme situations are highly unlikely to occur, in the event of a service outage, rest assured that your data will not be affected. We prioritize the security and integrity of your data, taking all necessary precautions to ensure its safety.

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